Select products purchased from Byrna.com have a 30-day return policy. These include, but are not limited to Byrna HD devices and accessories.
Eligible items that are in unopened/unused condition have a 10% restocking fee.
Eligible items that are in opened/used condition, but sellable, have a 20% restocking fee.
Products which are damaged, abused, or in any condition that makes them unfit for resale are not eligible for return.
Certain products are not eligible for return in any condition. These include, but are not limited to Byrna projectiles.
Shipping and handling fees are non-refundable.
For additional information contact Customer Service.
Prior to making any return you must first obtain a Return Merchandise Authorization (RMA) number. The RMA number should be clearly written on the outside shipping carton. Additionally, please place a copy of any correspondence regarding your return inside the carton. To obtain a RMA number, please see Service.